FAQ
Twenty questions we get most often.
Getting started
Most stores are live in days. Start with Today and one workflow, then switch on the rest as you go.
No. Any modern browser on the counter's computer or a tablet is enough.
No. Dispensing, POS, and packing software stay. Chemist Care Tools is the operational layer around them.
Fit
Yes. Core is designed to run one shop. Add-ons switch on where they earn their place.
Yes. Each store keeps its own workspace. Connected stores adds group-wide visibility. Groups get custom pricing.
Yes. Compounding suite is built inside a working compounding pharmacy and covers 30 dosage forms.
Day-to-day
The Today screen: tasks, orders, packs, and the action queue for their role. Everything else lives one click away.
Yes. The store guide, patient notes on DAA, and staged supply patterns give locums the context they need at the counter.
Yes. The portal is responsive. Delivery drivers can also mark stops as complete on their phone.
AI and knowledge
Only from documents your pharmacy has uploaded and published. Every answer carries clickable citations.
No. Each pharmacy's knowledge is isolated. It is not used to train shared models.
It says so, and offers to create a task or knowledge draft to fill the gap.
PBS intelligence
POS reports the sale. PBS intelligence reconciles the claim, the recovery, and the exposure ahead of the price change.
Barcode matching and file parsing are proven across the current PBS formats, updated as new ones ship.
Within half a percent of till figures at working pharmacies. The model uses patient price plus government recovery.
Multi-store
With Connected stores, yes. Read-only, with the location shown in every search.
Yes. Head office publishes. Every store reads the same version. Local edits are still allowed where you choose to permit them.
Pricing
No setup fee. No lock-in contract. Cancel anytime with 30 days notice.
Everything in Core, plus Compliance & QSPP readiness. Recommended before October 2026.
Everything in Business Optimiser, plus PBS intelligence, Expiries, and rented on-site hardware for AI analysis and optimisation. We install and manage the hardware for you.
Data and security
In Australia. Never shared between pharmacies. Never used to train shared AI models.
No. Chemist Care Tools holds operational records and the stock, approval, and knowledge data needed to run the workflows. Full clinical records stay in your dispensing system.