Clinical workflows
Available now

Every special order tracked from log to collection.

One lifecycle, one contact history, one place to see what is on the shelf waiting for a patient.

Before
  • Special orders diary with three different codes.
  • 'Did anyone call the patient?' loop.
  • Backordered items reordered by accident.
  • SMS threads scattered across three phones.
  • Collections written on the bag, not the record.
With Special orders
  • Full lifecycle: logged to collected.
  • Supplier-aware ETAs on every line.
  • SMS on arrival, per-order message history.
  • Not-contacted queue surfaces the ones going stale.
  • Direct handoff to Deliveries with one tap.
What you get

The features that make this module worth the seat.

Full lifecycle statuses

Logged, needs ordering, ordered, backordered, arrived, contacted, collected or delivered.

Supplier-aware ETAs

Uses your wholesaler cutoffs so ETAs are realistic.

Arrival and collection SMS

Templated messages, sent from the pharmacy's number.

Per-order message history

Every SMS and note lives on the order, not the phone.

Not-contacted tracking

Arrived but no message sent, in one queue.

Quick SMS

Free-text SMS on any order, logged automatically.

Deliveries handoff

Send an order straight to today's delivery run.

Full audit trail

Who moved it, when, and why.

Feeds the action queue
Orders arrived but patient not contactedOrders ready to collectBackordered items over 5 days

Every module surfaces the items above on the portal home. Staff open Today and start working.

Pricing
Included in Core.
See full pricing
Common questions
Do we need to change how we place orders with wholesalers?

No. Log and track the order here. Continue ordering through your wholesaler portal or dispense system.

How are SMS charged?

$0.10 per SMS, invoiced monthly with a per-store breakdown.

More modules

See this in a working pharmacy.

Book a walkthrough. We'll show you how it runs in ours.